Customer Privacy
• We respect your privacy and handle all personal information in accordance with the Australian Privacy Principles (APPs).
• Your contact details, service history, and any NDIS-related information are stored securely and never shared without consent.
• You may request access to or deletion of your data at any time.
Appointment Cancellations
• Cancellations made with at least 12 hours’ notice incur no charge.
• Same-day cancellations may incur a $10 fee to cover scheduling and logistics.
• Missed pickups without notice may require prepayment for future bookings.
Late Payments
• Payment is due upon delivery unless otherwise agreed.
• Invoices not settled within 7 days may incur a $10 late fee.
• Continued non-payment may result in service suspension until the account is cleared.
• We are happy to discuss flexible arrangements—just reach out.
Handling of Complaints
• We welcome feedback and take all concerns seriously.
• Complaints can be submitted via phone, email, or our website.
• We aim to respond within two business days and resolve issues promptly and respectfully